Privacy Policy

1. Introduction

Proctor Digital ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us in any way.

2. Information We Collect

2.1 Personal Information

We may collect the following types of personal information:

• Name and contact information (email address, phone number, postal address)
• Company information (company name, job title, industry)
• Business requirements and project details
• Communication preferences
• Any other information you voluntarily provide through forms or communications

2.2 Technical Information

When you visit our website, we automatically collect:

• IP address and browser information
• Device type and operating system
• Pages visited and time spent on our website
• Referring website information
• Cookies and similar tracking technologies (see our Cookie Policy)

3. How We Use Your Information

We use your personal information for the following purposes:

• To respond to your inquiries and provide requested information
• To deliver our services and support your projects
• To communicate about our services, updates, and relevant industry information
• To improve our website, services, and customer experience
• To comply with legal obligations and protect our legitimate business interests
• To prevent fraud and ensure the security of our systems

4. Legal Basis for Processing

Under UK GDPR, we process your personal data based on:

• Consent: When you voluntarily provide information through forms
• Legitimate Interests: To operate our business and improve our services
• Contract Performance: To deliver services you've requested
• Legal Compliance: To meet regulatory requirements

5. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information. We may share your information only in the following circumstances:

• Service Providers: With trusted third-party providers who assist in our operations
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with mergers, acquisitions, or asset sales
• With Your Consent: When you explicitly agree to information sharing

6. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Typically, we retain client information for up to 7 years after the completion of services.

7. Your Rights

Under UK GDPR, you have the following rights regarding your personal data:

• Right of Access: Request copies of your personal data
• Right to Rectification: Request correction of inaccurate information
• Right to Erasure: Request deletion of your personal data
• Right to Restrict Processing: Request limitation of data processing
• Right to Data Portability: Request transfer of your data
• Right to Object: Object to processing based on legitimate interests
• Right to Withdraw Consent: Withdraw consent for consent-based processing

To exercise these rights, please contact us at hello@proctor.digital.

8. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

9. International Transfers

Your personal information is primarily processed within the UK. If we transfer data outside the UK, we ensure appropriate safeguards are in place, including adequacy decisions or standard contractual clauses.

10. Cookies and Tracking

Our website uses cookies and similar technologies to enhance your browsing experience. You can control cookie settings through your browser preferences. For detailed information, please refer to our Cookie Policy.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

12. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our website with a new effective date.

13. Contact Information

If you have questions about this Privacy Policy or our data practices, please contact us:

14. Complaints

If you believe we have not handled your personal data in accordance with this policy, you have the right to lodge a complaint with the Information Commissioner's Office (ICO). You can contact the ICO at ico.org.uk or call their helpline at 0303 123 1113.